Privacy policy

Terms & Conditions
Vodacom and all its associated companies are committed to respecting the privacy of your personal data. To demonstrate our commitment, Vodacom has created this Security and Privacy Statement in order to communicate its intent to provide effective processes for the appropriate handling of such private information and to comply with applicable legislation that governs the authentication, protection and disclosure of personal information.

What types of information are Vodacom collecting, and how do we do it?
You will be able to explore the majority of the Services offered on this web site without us collecting any identifiable information from you. For the purpose of business communications, administration and transacting we may collect and use personal information, for example: your name, address, telephone number, e-mail and/or account details. This will enable us to:
Respond to queries or requests submitted by you;
Process orders or applications;
Resolve problems with goods and services previously supplied; and/or
Create products or services that may meet your future requirements.

Vodacom will collect, store, process, transmit or otherwise handle private information only with the knowledge and consent of you, our customer. Mostly, this is done by completing an online form.

The kind of information we collect is as follow:
1. Registration data
We collect the MSISDN number strictly for authentication purposes.

2. Usage, log data & cookies
When you use Vodacom Music Service, we collect the following information, including but not limited to:
a. Information about your type of subscription and your, interactions with the Service, including with gmusic, categories available in the Service;
b. The details of the screens you visit to inside the app;
c. Technical data, your IP address, unique device ID, network and mobile performance, language and identifying information, transactional information enabling digital rights management, operating system, and The Vodacom Music Service application version;
d. Location information like your country name, etc.;
e. Social media sharing information and statistics.

3. Surveys
From time to time, we will ask you to participate in a survey. Any information that you submit to us will be used according to the Terms and Conditions section. No information will be shared with any third party if it is not explicitly mentions. Taking part in the survey will be at your will.

How we use the information we collect
a. Provide, personalize, and improve your experience with the Service;
b. Ensure technical functioning of the Service;
c. Communicate with you for Service-related purposes, including promotional notifications and occasional emails;
d. Enable and promote the Service, including features and content of the Service and products and services made available through the Service, such as sharing, user interactions, notifications and suggestions, and integration with third party services;
e. Enforce this Privacy Policy and the Terms and Conditions of Use including but not limited to protect the rights, property or safety of The Vodacom Music Service, users or any other person and the copyright-protected content of the Service.

How we share the information we collect
We may also share your information to third parties for these limited purposes:
a. to allow a merger, acquisition, or sale of all or a portion of our assets;
b. to respond to legal process (e.g. a court order or subpoena), if we believe in good faith that it is necessary to do so; to comply with requirements of mandatory applicable law; to protect the safety of any person; to protect the rights and property of The Unlimited Music Service, including to enforce the Terms and Conditions of Use and Mobile Terms; and to address fraud, security or technical issues;
c. to allow other companies in the Mondia Media Group to use your information as specified in this Privacy Policy;
d. to inform business partners about use of the Service and products and services made available through the Service, in the form of aggregated statistics or otherwise in a format which does not reveal your identity; and
e. if you expressly opt in to such sharing. You understand and agree that the privacy policies of third parties will govern all use of information that we provide to them under this section.

Transfer to other countries
The Vodacom Music Service processes information about our users on servers located in a number of countries. Accordingly, The Vodacom Music Service may share your information with other companies in the Mondia Media Group for the purpose of them carrying out any of the activities specified in this Privacy Policy.

We are committed to protecting our users’ information. While we take reasonable data protection precautions, no security measures are completely secure, and we do not guarantee the security of user information at any time.

Accessing and updating user information
You can access and amend some of the information we keep on you through your settings. To learn more about the information, we store about you, e-mail to dataprotection@mondiamedia

The use of Cookies
We may store some information (commonly known as a "cookie") on your computer when you visit our web site. This enables Vodacom to recognise you during subsequent visits. The type of information gathered is non-personal (such as: the IP address of your computer, the date and time of your visit, which pages you browsed and whether the pages have been delivered successfully. Apart from merely establishing basic connectivity and communications, Vodacom may also use this data in aggregate form to develop customised services - tailored to your individual interests and needs. Should you choose to do so, it is possible (depending on the browser you are using), to be prompted before accepting any cookies, or to prevent your browser from accepting any cookies at all. This will however cause certain features of the web site not to be accessible.

What about the security of my personal data?
Vodacom have implemented technology, policies and processes aimed at protecting the confidentiality, integrity and availability of your personal information. We will update and refine these measures on an ongoing basis. Please note that Vodacom cannot be responsible for the privacy policies and practices of other web sites you may access using links from this website. We recommend that you check the policy of each site you visit and that you contact that specific organisation if you have any concerns or questions. Please be aware that Internet communications are inherently insecure unless they have been encrypted. Your communications may be routed through any number of countries before reaching our web site. Vodacom therefore assumes no responsibility or liability of any nature whatsoever for the interception or loss of personal information beyond our control.

Will Vodacom disclose any of my personal information?
Vodacom does not distribute any of your personal information to third parties; unless it's required to deliver the products or services requested by you. In addition, Vodacom will not sell your personal information to third parties unless you give us your specific permission to do so. For example, we may disclose your data to a credit card company to obtain payment for a purchase you initiated. It may also be necessary to pass on your data to a supplier who will deliver the product on order. In addition, Vodacom may be obligated to disclose personal information to meet any legal or regulatory requirements of applicable laws.

Amendments to this Security and Privacy Statement
Vodacom reserves the right to amend or modify this Security and Privacy statement at any time in response to new privacy legislation. Whilst your name and e-mail address which is supplied to us when registering for the Services will not automatically be made available to the recipient of your SMS, we nevertheless are able to trace the source of an SMS, and such information will be made available to the authorities if required by law.

Monitoring or recording of your calls, e-mails or SMS's may take place for business purposes to the extent permitted by law, such as for example quality control, detecting fraud and training for the purposes of marketing and improving the Services. However, in these situations, we will not disclose information that could be used to personally identify you.